http://erraticsouls.com/the-bigger-the-company-the-bigger-the-problems/ Our Philosophy of Blogging: To write what we will in whatever way we choose, without fear of regret. Our meanderings may wander 'erratically' at times, and there is certainly no certainty we may not change our mind, but one thing is absolute, we will always be honest to ourselves... Fri, 06 Aug 2010 03:43:42 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://erraticsouls.com/the-bigger-the-company-the-bigger-the-problems/comment-page-1/#comment-86 Rayne Fri, 09 May 2008 12:01:14 +0000 http://erraticsouls.com/?p=47#comment-86 Here in the States most of our customer service is done by people in other countries. People who don't have the best grasp of the english language. People who seem to see you as an annoyance rather than the reason they have a job in the first place. Customers have found this to be offensive and in some cases financially disruptive and life effecting. As in your case with the huge surprise withdrawals from your bank account. Customers have responded by actively making it known that they are pissed off at this kind of treatment and search out companies with good customer service. Companies are finally responding. Sprint, a large Cell (mobile) phone company was literally losing thousands of customers a month directly due to the customer service and are now going through a big re-do to stop people from leaving. I think you have to hit the companies where it hurts, their profit margin, before they will do anything. Here in the States most of our customer service is done by people in other countries. People who don’t have the best grasp of the english language. People who seem to see you as an annoyance rather than the reason they have a job in the first place. Customers have found this to be offensive and in some cases financially disruptive and life effecting. As in your case with the huge surprise withdrawals from your bank account.
Customers have responded by actively making it known that they are pissed off at this kind of treatment and search out companies with good customer service. Companies are finally responding. Sprint, a large Cell (mobile) phone company was literally losing thousands of customers a month directly due to the customer service and are now going through a big re-do to stop people from leaving. I think you have to hit the companies where it hurts, their profit margin, before they will do anything.

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